Job Description

Location: The Medical Center of Southeast Texas
Posted Date: 5/25/2023


Reporting to the hospital Risk Management Director, will investigate, resolve, document and report patient and visitor complaints and concerns. Facilitate resolution of complaints and grievances of patients, family members and visitors. Develop, implement and participate in customer service and patient relations initiatives. Provide monthly accountability and variance analysis of customer service outcomes. Will assist in lost and found reconciliation. Participate in committees and initiatives under the supervision of the Director of Risk Management.

POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  1. Current licensed vocational nurse.

  1. Three years of relevant experience in a health care or patient advocacy environment.

  1. Possess strong customer service skills and interpersonal interactions.

  1. Ability to handle difficult and angry people constructively.

  1. Excellent analytical skills, including analysis, planning, organizing and troubleshooting.

  1. Proficient in Windows-based operating software and systems.

  1. Excellent written and oral communication skills and presentation skills.

  1. Ability to work under minimal supervision.

  1. Adaptability with high tolerance for ambiguous work situations.

  1. Ability to address difficult, awkward situations with tact and diplomacy.

  1. Ability to work in conjunction with staff in a supportive way to troubleshoot and resolve issues.

  1. Must be visible to staff, offering support and modeling service behaviors and concern for resolution processes.

  1. Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplish a goal.

  1. Knowledge of healthcare environment and regulatory requirements regarding patient rights preferred.

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit

Application Instructions

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