Job Description

Location: The Medical Center of Southeast Texas
Posted Date: 10/14/2021

Do you want to work in a family-like environment with unparalleled leadership committed to providing quality care? Come join our family at The Medical Center of Southeast Texas!

We offer competitive benefits package: Medical, Dental, Vision, 401K, Student Loan/ Tuition Reimbursement Programs, and many other perks!



Under the direct supervision of the Patient Access Manager, the Pre-Services Supervisor is responsible for assisting the management team with the daily operations of all functions of the scheduling, insurance, verification/authorization, and preadmission areas. The Supervisor integrates the department’s services with the hospital’s primary functions, operational policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of department staff. As a key member of the management team, this person drives excellence in customer service.

The Pre-Services Supervisor is responsible to maintain various software builds as required to meet the needs of the department and our customers. The supervisor is designated superuser with special training in our scheduling software, order facilitator systems as well as designated registration/scheduling software and any other tools used in pre-services. The Supervisor will orientate, perform continuing education, cross-training and be available to provide support to the department staff in an effort to improve department performance. The Pre-Services Supervisor will maintain ongoing excellent physician office relations and be an active member of process improvement for scheduling, insurance verification and preadmission.


  1. High School diploma or equivalent.
  2. Requires 5 years previous hospital experience and/or experience in a hospital scheduling department or physician’s appointment coordinator or free-standing imaging facility with scheduling background, including insurance verification authorization experience.
  3. Minimum 1-year prior supervisor or team lead experience.
  4. Minimum 2 years prior patient access or medical access experience
  5. Basic clerical skills; minimum typing speed of approximately 50 wpm
  6. Windows based knowledge.
  7. Knowledge of medical terminology, CPT, ICD 10 required.

The Medical Center of Southeast Texas is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment – with confidence and without fear.

Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience:

You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible.

Any COVID-19 related care takes place in designated areas away from other patients and their families.

Emergency Departments are reorganized to be a safe place to treat all emergency patients.

A stringent cleaning policy has been implemented throughout the hospital.

A strictly controlled visitor and masking policy is required for patient safety.

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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